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Shipping rates within the continental US
FedEx Ground: Free
FedEx 2 Day: $30.00
FedEx Standard Overnight: $60.00
Shipping rates to Alaska, Hawaii and Puerto Rico
FedEx Ground: $35
FedEx 2 Day: $55
FedEx Standard Overnight: $85.00
Shipping rates to Canada
FedEx Standard: $35
International shipping rates are for up to three items. International shipping is not inclusive of duties and taxes. Duties and taxes will be due upon receipt.
Returns & Exchanges
We hope you’re delighted with your order. If you’re not perfectly satisfied, you may return or exchange items within 21 days. Item should be returned in it’s original packaging. All tags must be attached and the item MUST NOT show any signs of wear. Clients are responsible for return shipping charges for returns items that are not in the same condition in which they were received.
Please note: returns and exchanges must be requested within 14 days of receiving your order by emailing email@example.com. Please include your order number and reason for the return in your email. Customer Care will send a return label.
You will then have 7 days to return the item. Returns WILL NOT BE ACCEPTED after 21 days.
If you would like to exchange an item for a different size or color follow the steps below, but please detail in your email to Customer Care which item you would like in exchange and we will put this item aside for you. It will be sent once we receive your returned item. Items should be returned unused and with all Senza Tempo garment tags/packaging still attached. They must be returned in the original packaging they were sent to you in.
Returns or exchanges that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
In the rare event that you receive a faulty item (i.e. damaged or manufacturing fault) we will exchange or provide a full refund for the item. Please email firstname.lastname@example.org with photos of the damage as soon as it is received.
Steps to return or exchange an item
- Please ensure returned items are unworn, have all their original tickets attached and are in their original SENZA TEMPO packaging.
- Carefully repackage the item(s) securely in the box or bag. Clients will be not be granted a refund and will be responsible for return shipping charges for returns items that are not in the same condition in which they were received.
- Clearly print your original order number on the outer packaging.
- Print and attach the label sent by Customer Care.
- We will email you once your package is received and inspected. You will receive a credit via your original method of payment.
Senza Tempo Fashion does not refund duties and taxes.
Please email Customer Care with any questions email@example.com